How do I start a return?
- How do I start a return?
To request a return, simply navigate to Orders & Returns while logged into the site, select the items from the order you're shipping back and why, then choose the type of refund you'd like (refund to your original payment or store credit).
Once that's completed, we’ll send you a prepaid shipping label with return instructions. Returns will not be accepted without a return authorization number and all mail-in returns must be mailed directly to our distribution center. We will not accept returns mailed to our corporate office or retail locations.
We do accept complimentary returns in store. Just make sure to have your order number ready so our team can best take care of you. Please bring the items you're returning into our store with all original tags attached and with the original packaging. Shoes must be returned in their original box.