Can I return in-store purchases online?
- Can I return in-store purchases online?
Yes! You may return items purchased in-store that are unworn, unwashed, and undamaged within 30 days. Returns are only accepted if the original tags are attached and the item is in the original packaging. Shoes must be returned in their original box.
Just send us a message at firstname.lastname@example.org with your purchase information (name, email, order number from receipt, and what you'll be returning), and we'll be happy to provide you with a prepaid shipping label to send back your item.
Refunds for store credit are completely free. For refunds to credit cards, we deduct $6 to cover shipping and restocking. Refunds may only be issued to the credit card account used to make the original purchase.